Fast answers. Better Service. Happier Customers.

Configur gives customer facing teams a single, trusted view of customer data across the organisation so they can solve issues faster, strengthen relationships and improve retention with confidence.

Book Your Free Demo
Real-Time visibility
Early Warning Signals
Automated Compliance
Trusted by industry leaders

Teams we help

Customer Success

Customer Service/Support

Account Management

Customer Experience (CX)

Onboarding & Implementation

Renewals & Commercial Customer Teams

Technical Account Management & Support Engineering

Support Operations/ Service Ops

The Challenge

Customer information spread across CRM, product systems, support tools and spreadsheets

Limited visibility of the full customer journey or account health

Slow access to data needed for renewals, onboarding or escalations

Inconsistent handovers between Sales, CS, Support and Implementation

Difficult to identify early churn signals or customer friction

Manual reporting for QBRs, account planning, service reviews and performance tracking

Time spent chasing information instead of supporting customers

How Configur Helps

Connected customer data in one place

Configur unifies CRM data, product usage, support tickets, onboarding progress, contract details and billing information into one complete customer view.

Real time account health and engagement

Track product usage, renewal dates, ticket volume and engagement patterns. Spot early warning signs before they impact retention.

Faster resolution and more confident conversations

Configur surfaces customer history, recent interactions, key issues and performance trends so teams can respond quickly and accurately.

Consistent handovers across customer teams

Everyone works from the same structured customer record, reducing the friction that normally appears between Sales, CS,Support and Implementation teams.

Automated reporting for customer teams

QBR packs, account summaries, risk lists, service dashboards and performance updates are generated automatically.

Conversational insights with Abi, Configur'sAl agent

Customer teams can ask:
"Which accounts are at risk", "Where are support tickets rising", "Which customers need attention this week", "What caused this drop in usage" and get instant answers in plain language.

Book a demo

How each team benefits

Customer Success

Clear renewal risk and expansion opportunities
Real time usage and engagement visibility
Consistent onboarding context
Automated QBRs and success plans

Customer Service / Support

Full ticket visibility across channels
Patterns in issues and repeat failures
Faster root cause identification
Clear escalation paths and shared context

Account Management

Unified view of contracts, billing, value, support history and commercial opportunities
Accurate account planning without manual research

Customer Experience (CX)

Cross functional view of journey performance and friction points
Visibility of service, product, onboarding and support interactions

Onboarding and Implementation

One clear view of project status, tasks, risks and client context
Consistent handovers from Sales and CS
Less reliance on spreadsheets and manual project trackers

Renewals and Commercial CustomerTeams

Clear visibility of renewal timelines, risk signals and commercial conversations
Ability to surface early churn indicators and expansion opportunities

Technical Account Management & Support Engineering

Direct access to product usage patterns, issue clusters and customer environment context
Better alignment between Support, Engineering and CS for faster resolution

Support Operations / Service Ops

Real time view of ticket volume, categories and emerging issues
Insight into backlog, repeat failures and process bottlenecks

Why customer-facing teams need more than connected systems

Most organisations connect CRM, support tools and product systems. But even when connected, customer-facing teams still lack alignment. Data structures differ. Definitions drift. Teams work from different sources. And each function only sees its slice of the customer.
Book a demo
Configur provides one aligned customer model that every team can trust.
Systems show activity. Configur shows behaviour.
Tools connect data. Configur aligns it.
Customer insight stays fragmented. Configur unifies it.
Reporting remains manual. Configur automates it.

Secure, controlled access to customer information

Customer data must be shared carefully across functions. Configur gives you full control over who sees what.

Role based customer views

CS sees usage, onboarding and engagement
Support sees ticket history and product context
AM sees commercial value, contract details and expansion potential
Implementation sees project status and delivery context
Product sees issue patterns and experience insights
CS seesLeadership sees the full customer picture usage, onboarding and engagement

Consistent, governed customer data

Configur standardises customer definitions, stages, usage metrics, risk scoring and lifecycle logic so every team speaks the same language.

Safer than spreadsheets and manual trackers

Configur replaces personal risk lists, onboarding spreadsheets and ticket summaries with one secure, structured environment built for customer data.

What customer-facing teams gain

Faster access to the information needed to support customers
One complete, accurate view of every account
Early visibility of churn risk and customer friction
Better conversations during onboarding, renewal and escalation
Less manual reporting and fewer spreadsheets
Stronger alignment with Sales, Product and Operations
More capacity for proactive customer work
Book Your Free Demo
Expert-Led Implementation

Help your teams support, retain and delight customers with one unified view.

Request a demo
Contact Sales